Connect one WhatsApp number, add your team, and reply to every customer from a shared inbox with a built-in sales pipeline.
A customer messages your WhatsApp number. It lands in one shared inbox your whole team can see - anyone can reply, conversations can be auto-assigned once you turn on routing, and read receipts work exactly like WhatsApp already does. Try it below: click a number tab, then click a customer.
Chidi Okeke
2:41 PM1
Grace Adewale
1:15 PMKelechi Uba
Yesterday2
Chidi Okeke
Medium and Large plans can connect more than one line - tabs switch between each one's customer list.
Notice two different names sending replies - that's the whole point of a shared inbox.
Sent, delivered, read - the same indicators you already know from WhatsApp itself.
A real customer journey, start to finish - click any step to see it happen.
A customer messages your WhatsApp number directly. It arrives in Inbox like any other conversation - visible to your whole team, not sitting in one person's personal phone.
No app to download, no portal to log into - just the chat app already on their phone, with your business as a saved contact.
Every conversation is assigned, tracked, and visible to the whole team - not buried in one person's personal phone.
Convert any conversation into a lead with one click, move it through stages, and see what's actually closing.
The familiar WhatsApp layout means zero training time - if your team can use WhatsApp, they can use Inbox.
Most WhatsApp CRM integrations run through the official WhatsApp Business API, which cuts off free-form replies 24 hours after a customer's last message - after that, you're stuck sending pre-approved template messages until they message back.
Inbox connects like a normal WhatsApp account, not the template-gated Business API - reply to any conversation any time, no 24-hour cutoff.
The same API restriction means you can't message a new customer first - the official Business API requires them to contact you before you can send a free-form reply, or requires an approved template just to say hello.
Since Inbox works like your own WhatsApp, your team can start a new conversation with a customer whenever they need to - no waiting for them to message first.
Migrating a number to the official WhatsApp Business Platform usually means giving up the regular WhatsApp app on that number entirely - once it's on the API, you can't also use it to chat normally from a phone.
Inbox links the same way WhatsApp Web does. Scan a QR code and keep using WhatsApp on that phone exactly as before - nothing to uninstall, nothing to give up.
Most CRM integrations only work with an official WhatsApp Business Account (WABA) - a separate, formally verified account type, not the regular WhatsApp or WhatsApp Business app your team may already be using day to day.
Inbox connects a personal number, a regular WhatsApp Business app number, or a WABA - whichever your team is already using. No separate account type to apply for or verify.
SMS gets opened fast too - but it can't hold a real back-and-forth, send a photo, or let two teammates pick up the same thread. Email is searchable and async, but customers leave it unread for hours. WhatsApp is the one channel that's fast, two-way, rich, and already open on their phone.
WhatsApp messages are typically opened
Reply rate on WhatsApp business messages
Typical time to first read
Typically read within minutes
Depends
Real two-way conversation
Photos, docs & voice notes
Doesn't need both sides free at once
Reaches customers without an algorithm gatekeeping it
One thread your whole team can see and reply from
Depends
Connect your business's WhatsApp number and let your whole team reply from one place, with every message visible to everyone.
Convert a conversation into a lead in one click, track its source and status, and never lose a prospect in someone's personal chat.
Move leads through stages that match how you actually sell - New Lead through Won - with more pipelines on higher plans.
Tag leads and conversations, then build live segments from those tags to target the right group with a message or sequence.
Trigger actions automatically - add a tag, move a stage, send a reply - the moment a conversation matches a rule.
Queue a series of timed follow-up messages to a segment, so nothing needs to be sent by hand one at a time.
Keep a catalog of what you sell and attach it to a lead so deal value rolls up automatically.
New conversations get automatically assigned - round robin, or to whoever's actually online right now.
Set a reminder tied to a specific chat so a promising conversation never goes cold.
Get notified the moment a new message comes in, even when the tab isn't open.
Answer inspection requests and price questions the moment they come in, from whichever agent is free - not just whoever owns the phone.
Handle order questions, share product photos, and confirm payments in the same thread a customer already messaged you on.
Route new enquiries to the right team member automatically, and never lose track of who you promised to follow up with.
I searched for a CEO I had no way to reach. Yenifa found a path through someone I already knew, and I was introduced within a day.
Sarah Adebayo
Business Development Lead, TechCo
My network used to just sit in my head and my contacts app. Now it actually works for me — every introduction I make is tracked, not lost in a WhatsApp thread.
Chidinma Okoro
Investment Banker, Meridian Capital
People ask me for introductions constantly. Yenifa is the first tool that lets me say yes without giving up control of who reaches out to who.
Tunde Bello
CEO, ABC Holdings
No setup fees. Cancel anytime.
1 WhatsApp number
Up to 2 team seats
500 conversations/mo
Shared team inbox
Lead management
Pipeline (New Lead -> Won)
Smart lead routing
Tasks & follow-ups
Tags & segments
Product catalog (up to 25 items)
Up to 3 automations
Up to 2 sequences
Push notifications for new messages
Message history sync on connect
3 WhatsApp numbers
Up to 8 team seats
2,000 conversations/mo
Everything in Small
Up to 3 pipelines
Up to 15 automations
Up to 10 sequences
Product catalog up to 250 items
Priority support
Conversation analytics
8 WhatsApp numbers
Unlimited team seats
Unlimited conversations
Everything in Medium
Unlimited pipelines, automations, sequences, tags, segments & products
Dedicated account manager
Setup time
Minutes - scan a QR code
Days to weeks - business verification required
Multiple people, one number
Yes - shared inbox, built in
Requires a separate CRM integration
Keep the regular WhatsApp app
Yes
No - the number moves to API-only
Sales pipeline built in
Yes - New Lead through Won
No - needs a separate CRM
Approval process
None
Meta business verification
Yes. The 24-hour reply window is a restriction of the official WhatsApp Business API, not of WhatsApp itself - since Inbox connects like a normal WhatsApp account, there's no cutoff on replying to an existing conversation, any time.
Yes - the official Business API requires a customer to message you first (or an approved template just to say hello). Inbox works like your own WhatsApp, so your team can start a new conversation whenever they need to.
Yes - that's the whole point. Add your team, and everyone can see and reply to conversations from one shared inbox, with each message showing which teammate sent it.
Inbox connects as one linked device, the same way WhatsApp Web does. Risk comes from behavior, not from using Inbox itself: high volumes of unsolicited messages, or messaging people who haven't messaged you first, are what WhatsApp's systems actually watch for - normal back-and-forth customer conversation isn't the same risk profile as bulk outbound messaging.
No. Inbox connects a personal number, a regular WhatsApp Business app number, or a WABA if you already have one - whichever your team is already using, with no separate verified account type to apply for.
Your WhatsApp connections stop working, but nothing is deleted - your conversation history and pipeline data are preserved if you resubscribe later.
Connect your WhatsApp number and get your team into a shared inbox in minutes.
